Privacy policy

Privacy Policy

DAO, HANH THI NGOC ("we," "us," or "our") operates u1bcyi-tp.myshopify.com. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy details how we collect, use, store, and safeguard your data when you visit or make a purchase from our store.

Information We Collect

When you interact with our website, we collect personal and technical information to ensure a smooth shopping experience:

  1. Device Information: When you browse our store, we automatically collect details about your device, web browser, IP address, time zone, and cookies installed on your device. We also gather information about the pages or products you view and how you navigate the site.

  2. Order Information: When you purchase or attempt to purchase items (such as passport holders or travel gear), we collect information necessary to fulfill your request, including:

    • Full Name

    • Billing Address & Shipping Address

    • Payment Information (credit card details, processed securely via third-party providers)

    • Email Address & Phone Number

How We Use Your Information

We utilize the collected information for specific, lawful purposes:

  • Fulfilling Orders: To process transactions, organize shipping, provide tracking details, and send invoices or order confirmations.

  • Customer Support: To communicate with you regarding order updates, inquiries, or return requests handled by our contact representative, Sinead Nicholls.

  • Fraud Prevention: To screen orders for potential risk, fraud, or unauthorized transactions.

  • Store Optimization: To analyze customer browsing behavior, measure marketing effectiveness, and improve our website's user experience.

Sharing Your Personal Information

We do not sell, rent, or trade your personal information to third parties. However, we share necessary data with trusted service providers who help us operate our store:

  • Shopify: Our e-commerce platform host. You can read more about how Shopify uses your personal information on Shopify’s Privacy Policy page.

  • Shipping Carriers: Postal and courier services require your delivery address and contact phone number to fulfill deliveries.

  • Legal Compliance: We may share your information if required by applicable laws, legal processes, or government requests, or to protect our legal rights.

Data Security & Retention

We implement industry-standard administrative, physical, and technical measures to protect your personal data against loss, theft, and unauthorized access. When you place an order, we retain your Order Information for our records unless and until you request that we delete this information.

Your Data Rights

Depending on your geographic location (such as Australia, the EU, or Canada), you may have specific rights regarding your personal data:

  • The right to access the personal information we hold about you.

  • The right to request correction, update, or deletion of your personal data.

  • The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact our privacy officer at [email protected].

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our legal requirements or operational practices. Updates will be posted on this page with an updated effective date.